Purchase & Return Policy

• All sales are final. We do not accept returns or exchanges due to a change of mind.

• Please ensure that you carefully select your item before completing your purchase.

• Proof of purchase (invoice or receipt) is required for any claims regarding product defects or damages.

• Items that have been altered, worn, or damaged after purchase are not eligible for any exchange or claim.

• For hygiene and security reasons, earrings and customized jewelry pieces cannot be returned or exchanged under any circumstances.

• If your item arrives damaged or faulty, please contact us within 48 hours of receiving your order.

• All approved claims will be handled in accordance with Australian Consumer Law.

For any inquiries, please contact info@chicho.com.au.